The Wisconsin Department of Health Services (DHS) is preparing to change the claims payer for the Children’s Long-Term Support (CLTS) Program. Beginning May 5, 2025, CLTS claims will be processed by Gainwell Technologies, which is also the fiscal agent for ForwardHealth. You can attend a training to learn how to submit claims and view your authorizations.

When is the training?

The trainings will be held online through Microsoft Teams at the dates and times listed below. 

If you have experience with and are comfortable navigating websites and online submissions, you are encouraged to attend one of the following trainings:

• Wednesday, February 19, 2025, from 10–11:30 a.m.
• Thursday, February 27, 2025, from 5–6:30 p.m.

Register for the February 19 training

Register for the February 27 training

If you need more help navigating websites and online submissions, you are encouraged to attend one of the following trainings:

• Thursday, February 20, 2025, from 10–11:30 a.m.
• Tuesday, February 25, 2025, from 5–6:30 p.m.

Register for the February 20 training

Register for the February 25 training

The registration email will come from Gainwell Technologies, not DHS. Don’t forget to add the training to your calendar using the Add to Calendar link once you’ve registered!

What if I can’t be there?

The trainings will be recorded and posted to the CLTS Provider TPA transition webpageafterward so those who cannot attend can refer to the information later.

More information

For more information on the transition to the new claims payer, refer to the Children’s Long-Term Support Program: Third-Party Administration Transition page of the ForwardHealth Portal.